Privacy policy

Privacy Policy

A Place At Home - Northwest Valley ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services, including our SMS communications program.

Personal Information We Collect

When you visit the A Place At Home - Northwest Valley website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we gather information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."

Additionally, we may collect personal data you provide to us during registration or through forms on our website, including but not limited to your name, surname, address, payment information, email, and phone number.

SMS Communications

If you opt into our SMS communications program, we may collect and use your personal information as follows:

Information Collected: We collect your phone number and may also collect your name and preferences to personalize our SMS messages.
Use of Information: Your information will be used to send you updates, promotions, and offers via SMS; personalize your experience with our services; respond to your inquiries; and improve our products and services based on your feedback.
Data Sharing and Security: We do not sell or share your personal information with third-party marketers. Your data is stored securely, and we implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering SMS messages. These providers are contractually obligated to protect your information and use it solely for the purpose of providing services to us.
Your Choices: Participation in our SMS marketing program is voluntary. You can opt out at any time by texting "STOP" to 818-224-7744. Upon opting out, you will no longer receive SMS messages from us.
Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Why Do We Process Your Data?

Our top priority is customer data security. We process minimal user data, only as much as is absolutely necessary to maintain the website and provide our services. Information collected automatically is used solely to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. However, if you wish to use some of the website’s features, receive our newsletter, or provide other details by filling out a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, and telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via northwestvalley@aplaceathome.com.

Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites' or third parties' privacy practices. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect personal information.

Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact Information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to northwestvalley@aplaceathome.com.